SYKES

  • GERMAN speaking Customer Support Representative

    Job ID
    2017-57664
    City
    Budapest
    Country
    Hungary
    Type
    Permanent Full-Time
  • Overview

    Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.

    To learn more, visit us at www.sykes.com

    We are looking for the following professional
    to join our Budapest Call Center:

     

    GERMAN SPEAKING CUSTOMER SUPPORT REPRESENTATIVE

     

    Customer Support Representatives provide professional support to the customers via phone and e-mail.

     

    Tasks:

     

    • Receiving and handling incoming phone calls and e-mails
    • Providing information and answering queries about the products
    • Giving support to customers in general related questions
    • Giving guidance and solving problems
    • Providing a positive experience for customers
    • Being proactive in identifying deeper drivers of customer needs
    • Recording all customer interactions via the client's tools
    • Ensuring all support calls and emails are answered and resolved and logged appropriately
    • Prioritising work load and meet contractual deadlines

     

    Requirements:

    • Native or near-native German language knowledge
    • Conversational English language knowledge
    • User level of MS Office applications
    • Excellent problem solving skills
    • Very good communication skills
    • Customer orientated attitude
    • Intermediate level English language knowledge

    We offer you:

    • Fringe benefit system
    • Friendly, multicultural work environment
    • Relocation package
    • Help to arrange work related documents
    • Paid training
    • Production bonus based on your productivity
    • Career development opportunities
    • Office located in the city centre
    • In-House doctor
    • Casual dress code
    • Various company and team building activities, events, parties

    FRESH GRADUATES ARE ALSO HIGHLY WELCOME TO APPLY!

     

    If you want to join a team of committed professionals please send your CV to karrier@sykes.com or apply on this site.

     

    Check out our facebook page SYKES Hungary 

     

    Watch our video: SYKES- Who we are 

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