SYKES

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Customer Service Representative (English+Czech/Slovak)

Customer Service Representative (English+Czech/Slovak)

Job ID 
2017-58670
City 
Budapest
Country 
Hungary
Type 
Permanent Full-Time
Advert Closing Date 
..

More information about this job

Overview

Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.

To learn more, visit us at www.sykes.com.

 

 

We are looking for the following professional
to join our Budapest Call Center:

Czech and Slovak Speaking Customer Service Representative

 

who will

 

Provide first class support and acting as a point of escalation in the resolution of bank client enquiries.

Responsibilities:

  • Handling enquiries from customers by phone or email
  • Handling customer complaints taking responsibility to investigate, escalate and track appropriately
  • Upon solving incidents, look at the root cause of the issue and suggest processes/procedures improvements where possible
  • Undertake training and orientation to offer world-class servicing to our customers

Requirements:

  • Native or near native language knowledge in  and fluent English is a must
  • Previous experience in customer service, preferably in the financial industry
  • Excellent knowledge of MS Office
  • Strong interpersonal, communication and customer service skills
  • Interest in financial matters
  • Ability to work in a pressured environment and multi-task is essential
  • Must be proactive and prepared to investigate issues off own initiative with the minimum of information
  • Excellent communication skills & ability to communicate at all levels
  • Self-motivated and demonstrate high level of initiative, display a high level of attention to detail

We Offer: 

  • Fringe benefit system
  • Friendly, multicultural work environment
  • Relocation package
  • Help to arrange work related documents
  • Paid training
  • Production bonus based on your productivity
  • Career development opportunities
  • Office located in the city centre
  • In-House doctor
  • Casual dress code
  • Various company and team building activities, events, parties

 

If you are interested in the opportunity, please, send your CV to karrier@sykes.com

 

Check out our facebook page SYKES Hungary 

 

Watch our video: SYKES- Who we are