• Customer Support Representative (Swedish speaker)

    Job ID
    Permanent Full-Time
  • Overview

    Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.

    To learn more, visit us at



    We are looking for the following professional
    to join our Budapest Call Center:




     who will


    provide a professional front and back office service function for our client’s project in line with the contractual agreements and working in compliance.



    • Receiving requests from our client in SWEDISH language via phone and e-mail
    • Providing back office administrative services
    • Checking invoices
    • Receiving, categorizing and registrating work orders
    • Recognizing problems
    • Dealing with correspondence
    • Qualifying, prioritizing cases
    • Arranging necessary steps with subcontractors, liaising with local country offices, coordinators, technical teams
    • Coordinating progresses
    • Initiating preventive calls to minimize damages



    • Fluent Swedish language knowledge
    • Conversational English language knowledge
    • Experience in administration
    • Good organizational skills
    • Advanced level knowledge of MS Office applications
    • Excellent problem solving skills
    • Good communication skills



    • Financial studies
    • Good level of analytical skills, numeracy and financial awareness 


    We offer you:

    • Career opportunity
    • Cafeteria
    • Friendly, multicultural work environment
    • Dynamic team
    • Hungarian language course
    • Arranging work related documents
    • Modern office environment
    • Company events


    If you want to join a team of committed professionals please send your CV to or apply on this site. 


    Check out our facebook page SYKES Hungary 


    Watch our video: SYKES- Who we are 


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