SYKES

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Social media responder (Turkish speaker)

Social media responder (Turkish speaker)

Job ID 
2018-63378
City 
Budapest
Country 
Hungary
Type 
Permanent Full-Time
Advert Closing Date 
..

More information about this job

Overview

Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.

To learn more, visit us at www.sykes.com.

 

 

We are looking for the following professional
to join our Budapest Call Center:

 

Social Media Responder (Turkish speaker)

 

Tasks:

  • Give support through social media platforms
  • Answer emails regarding technical issues and quieries
  • Responsible for managing relationships with community members and contributors and policing the community
  • Communicate with customers, partners and internal resources in clear, positive and supportive ways
  • Anticipate emerging or outstanding issues reported in the community
  • Receiving calls from customers regarding technical issues and questions
  • Report any data or issue trends and feedback

Requierments:

  • Native Turkish language knowledge and intermediate English language knowledge
  • High level knowledge on Forums and online communities
  • High level knowledge on Internet and online applications and services
  • High level knowledge on MS Office programs
  • High quality written and verbal communication skills
  • Very strong comprehension skills and thorough attention to details
  • Ability to communicate and customize communication style with people from varying job roles and responsibilities

We offer:

  • Fringe benefit system
  • Friendly, multicultural work environment
  • Help to arrange work related documents
  • Paid training
  • Production bonus based on your productivity
  • Career development opportunities
  • Office located in the city centre
  • Hungarian language course
  • In-House doctor
  • Casual dress code
  • Various company and team building activities, events, parties

 

 

FRESH GRADUATES ARE ALSO HIGHLY WELCOME TO APPLY!

 

If you want to join a team of committed professionals please apply here or send your CV to karrier@sykes.com!

 

Check out our facebook page SYKES Hungary 

 

Watch our video: SYKES- Who we are