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German Team Leader

German Team Leader

Job ID 
2018-63501
City 
Budapest
Country 
Hungary
Type 
Permanent Full-Time
Advert Closing Date 
..

More information about this job

Overview

German Speaking Team Leader

 

If you are already a Team Leader or an ambitious and enthusiastic junior with a few years of experience, then here’s the opportunity to continue your career! You will be a German Speaking Team Leader of our German support team who are waiting for you!

 

 

Your tasks: 

  • Motivating, monitoring, coaching, training the employees in your team
  • Gain the commitment of employees to the company goals and objectives
  • Communication of company policy and procedure to staff (German support team)
  • Ensure that agents have the knowledge, skills and equipment required to carry out their function effectively and efficiently and escalate any issues where appropriate
  • Ensure effective recruitment of appropriate staff to the team, including conducting interviews
  • Development and implementation of employee work schedules, including breaks, holidays and off-line time
  • Resolution of any escalations which occur in line with the agreed procedure
  • Meet or exceed account performance measures e.g. abandon rates, average talk times etc. for the team
  • Ensure client satisfaction and quality service levels

 

Why you should join us: 

  • Internal coaching and mentoring culture for your career development
  • Friendly, multicultural work environment
  • Arranging work related documents if needed
  • Team building events and activities
  • In-house doctor

 

You are the ideal candidate for this position if you have: 

  • Excellent communication skills both written and verbal in German and English
  • Strong management and interpersonal skills
  • Report writing and analytical skills
  • Managing team, team leader or operational experience

 

If you want to join a team of committed professionals please apply here or send your CV to karrier@sykes.com

 

Check out our facebook page SYKES Hungary 

 

Watch our video: SYKES- Who we are