SYKES

  • Technical Support Representative (Helpdesk)

    Job ID
    2018-64557
    City
    Budapest
    Country
    Hungary
    Type
    Permanent Full-Time
  • Overview

    Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.

    To learn more, visit us at www.sykes.com.

     

     

    We are looking for the following professional
    to join our Budapest Call Center:

    Technical Support Representative with English 

     

    who will

     

    Provide first class support and acting as a point of resolution of bank client enquiries.

    Responsibilities:

    • Handling customer complaints taking responsibility to investigate, escalate and track appropriately
    • Providing in-depth technical support for customers
    • Answering inbound phone calls and e-mails in ENGLISH language
    • Meeting the quality requirements
    • Upon solving incidents, look at the root cause of the issue and suggest processes/procedures improvements where possible
    • Undertake training and orientation to offer world-class servicing to our customers

    Requirements:

    • Fluent English is a must
    • Previous experience in customer service, preferably on the technical field
    • Excellent knowledge of MS Office
    • Strong interpersonal, communication and customer service skills
    • Interest in financial matters
    • Ability to work in a pressured environment and multi-task is essential
    • Must be proactive and prepared to investigate issues off own initiative with the minimum of information
    • Excellent communication skills & ability to communicate at all levels
    • Self-motivated and demonstrate high level of initiative, display a high level of attention to detail

    We offer you:

    • Fringe benefit system
    • Friendly, multicultural work environment
    • Help to arrange work related documents
    • Paid training
    • Production bonus based on your productivity
    • Career development opportunities
    • Hungarian language course
    • Office located in the city centre
    • In-House doctor
    • Casual dress code
    • Various company and team building activities, events, parties

     

     

    FRESH GRADUATES ARE ALSO HIGHLY WELCOME TO APPLY!

     

    If you want to join a team of committed professionals please apply here or send your CV to karrier@sykes.com!

     

    Check out our facebook page SYKES Hungary 

     

    Watch our video: SYKES- Who we are 

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